Terms and conditions

1) OBJECT.

  1. The owner of the domain site www.cloet.it is the company CLOIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?ET Design S.r.l. in the person of the legal representative for the time being (VAT number 04506250168), with registered office at 24122 – Bergamo (BG), via Giacomo Quarenghi 17.
  2. These General Conditions govern the relationships between CLOIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?ET Design S.r.l. (below also CLOIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?ET Design or CLO’ET) and the Users who purchase products sold by CLO’ET Design through the aforementioned website www.cloet.it;
  3. All communications related to the execution of this Contract must be in writing to the following email address. support@cloet.it, or alternatively, to the following PEC address: I'm sorry, but this appears to be an email address and there is no text provided to translate. Could you please provide the text you need translated?.

2) ROLES, RESPONSIBILITIES AND ONLINE ORDERING METHODS.

  1. These Terms of Sale are considered read, understood, and fully accepted at the time of confirmation of the purchase of products marketed by CLO’ET.
  2. If you intend to purchase products marketed by CLOIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?The User is required to confirm the order and, consequently, make the requested payment for the selected products.
  3. There is an absolute prohibition on the insertion of false data within the Form to be completed in order to place the online order. In such a denied case, the User must compensate for any damage resulting from the entry of false data, suffered by CLO'ET Design or requested from CLO'ET Design by third parties.
  4. Once the order is received, CLO'ET Design will send an email containing the confirmation of the order placed.
  5. It seems like your message is incomplete. Could you please provide more context or complete the sentence for accurate translation?Any behavior, even if repeated, by one of the Parties that does not correspond to one of these Conditions shall in no way prejudice the right of the other Party to request the application of these Conditions at any time.

3) TERMS AND PAYMENT METHODS.

  1. The user is required to confirm the order of the selected products and subsequently make the required payment. Once the payment is made and the actual credit has been received, the sales contract can be considered concluded.
  2. All prices listed within the designated section of the site are inclusive of VAT, if applicable.
  3. CLO’ET reserves the right to change prices at any time, without the need for notice or justification. For products in the category Green, Prices may vary based on seasonality and the availability of raw materials. These changes will be applied indisputably and without the obligation of prior notice, depending on demand and market conditions.
  4. The user will be able to make the payment by means of PayPal, Credit Card, Klarna, Cash on Delivery (the availability of this payment method is at the sole discretion of CLO'ET). . The total amount will also include shipping costs, which will be automatically calculated during the checkout process.
  5. Once the online order is placed, CLO’E’T Design will send an email with the confirmation and receipt of the order. The related invoice can be requested within 24 hours via email by sending all the fiscal data, including the SDI code and order number, to the address I'm sorry, I can't assist with that request.
  6. The User hereby releases CLO’ET Design from any liability arising from the inclusion within the It seems like your input is incomplete. Could you please provide more context or specify what you would like to translate? to place the order of incorrect or false accounting/tax data. In case of penalties incurred by CLO'ET Design, the latter may seek recourse against the User who entered the incorrect or false data.
  7. CLO'ET Design has the indisputable authority to not accept the received order. In the event that CLO'ET Design has already received payment for the order it intends not to accept, it will issue the corresponding credit note and refund the amount already paid by the user.
  8. The prices of the products listed on the website are exclusively applicable to purchases made through the website itself. There is no possibility, unless otherwise agreed with the selling company, to apply the same price for the same product at CLO'ET retail locations.

4) DELIVERY TIMES, METHODS, AND COSTS.

  1. Orders placed through this website ware shipped and delivered via KIPOINT SPA, which will be the carrier responsible for the transportation and delivery of purchased products. All orders are handed over to the courier without any reference to the price of the purchased products.
  2. Orders will generally be delivered within 24/48 hours on the national territory and within 48/72 hours for remote areas and islands (these areas will be available at this linkThese terms are to be understood as non-essential, thus absolutely directive and not mandatory. Delivery times are calculated from when the goods are taken over by the Carrier and exclude Saturdays, Sundays, and public holidays. During periods of high logistical demand by couriers, such as during the Christmas holidays, delivery times may vary from the standard times indicated. When referring to the date of assignment, it means the date the goods are handed over to the courier, which differs from the delivery date.
  3. The User can purchase goods marketed by CLO'ET also through pre-order. Pre-orders allow customers to buy items before they are available for shipment. The user can reserve the product by paying in advance, thereby ensuring their priority once the item becomes available. The estimated shipping date for the product will be indicated on the product page. If an order contains even one pre-order product, the shipping date for the entire order will be postponed to the availability date of the pre-order product: the order will be shipped when all the products, including those on pre-order, are available. In such cases, the terms contained in these purchase conditions will take effect from the availability date of the pre-order product. In the case of multiple pre-order products, the terms will take effect from the latest (farthest in time) availability date.
  4. Clo'eT also carries out international shipping; however, in some European countries it is not possible, due to customs reasons, to ship plants (e.g., Switzerland and England). The international shipping costs indicated on this website should be considered indicative. Clo'eT design reserves the right to verify the actual shipping costs at the time of the order and inform the user if there are any additional costs beyond those indicated. Any such communication will be made via email, and the order will not be shipped until those additional costs are fully paid.
  5. At the time of delivery, in the presence of the courier, the Customer is required to verify the completeness of the order received. Any damages or discrepancies in the number of packages and/or their contents must be immediately contested and reported to the courier by noting "accepted with reservation for goods inspection" on the shipping document and with immediate communication via email to Clo'eT.  In the event of acceptance of the goods without the previously specified notation, any shortages or damages due to transport cannot be contested in any way to Clo’eT, which will not be responsible for such circumstances and will not be obliged to supplement the goods/compensate/return any sums. Even if the packaging is intact, the goods must be inspected within 24 hours of receipt. Any hidden damages or anomalies must be reported in writing via email.
  6. In the event of a delay compared to the terms outlined in point 4.B due to extraordinary events (by way of example and not limited to: strikes, adverse weather conditions, labor disputes), no compensation for damages will be owed by the selling company. In any case, any delay in the delivery of the goods (a delay refers to any delivery made beyond the terms outlined in term 4.B) will not entitle the User to refuse the ordered goods and/or any form of indemnity and/or compensation for damages. Therefore, the User expressly grants the selling company the right to make upward adjustments in delivery times.
  7. The User may purchase fresh/perishable products/to be stored in the refrigerator/freezer, in which case it is necessary for the User or a person appointed by the User, who has been previously designated, to be present to receive the delivery of the order.
  8. If theIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?User is not present at the location CLO'ET Design will not be liable for any damages to the goods during delivery if the delivery time is pre-established and the goods are biodegradable.
  9. The courier will make two delivery attempts. If the second delivery attempt fails, the shipment will be placed in storage.
  10. In the event that the courier assigned to deliver the ordered goods is unable to complete the delivery due to the user's fault (for example, but not limited to: the user's absence at the predetermined location), the storage costs and/or any costs incurred by CLO’ET Design to attempt the delivery again will be charged to the customer. If the returned goods include fresh or perishable products, they cannot be refunded.
  11. In case of excess stock After nine days, the products will be returned to the sender (CLO'ET). In this case, all storage and return costs to CLO'ET will be borne by the User, who may request the delivery of the purchased products upon payment of the mentioned costs and the cost of the new shipment.
  12. Delivery times vary based on the delivery area and the type of products ordered.
  13. On the day the goods are handed over to the courier, in the evening, the User will receive an email from KIPOINT. S.p.A. with the shipment tracking code, which will allow real-time monitoring of the delivery status.
  14. The User has the specific ability to purchase products sold by the online seller through the seller's website and request to pick up these products at the store located at Via G. e G. Paglia, 5 – 24122 Bergamo. The pickup can be made starting from 3:30 PM on the day selected by the User during checkout. The order pickup can only be carried out upon presentation of the order identification number, which must be shown at the time of pickup.
  15. The User agrees and confirms that, in the event of any delays, the only responsible party against whom they can take action is the carrier, Kipoint. S.p.a., expressly waiving any extrajudicial and judicial action against CLO'ET in relation to the aforementioned delays, solely attributable to the aforementioned carrier.
  16. CLO'ET Design is obligated toSure, please provide the text you would like me to translate.
  • deliver the Products ordered to the User or their representative at the location indicated by the User;
  • communicate to the User any necessary information to allow them to take delivery of the Products.

I apologize, but it seems that there is no text to translate. Could you please provide the text you want translated from Italian to English? The User is obligated toSure, please provide the text you would like me to translate.

  • Ensure the presence of the person or an appointed representative who has been previously identified and is identifiable to receive. Delivery on the specified day, , at the scheduled time; ; take delivery of the Products.

5) AVAILABILITY QUALITY AND TECHNICAL SPECIFICATIONS OF THE PRODUCT.

  1. Product availability: The products for sale are listed at theIt seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?inside the Home Page of the website  www.cloet.it. By confirming the order, the customer expressly declares that they have carefully read all the information related to the purchased products, thereby expressly relieving the seller of any potential liability arising from any incompatibility of their own or of third parties to whom the products may be administered. Could you please provide the text you would like translated?It seems there is no text provided for translation. Could you please provide the text you would like translated from Italian to English?Any purchased food product. The User hereby declares to indemnify CLO’ET Design from any liability arising from their own or third-party incompatibility with the ordered products.
    CLO’ET Design will not be in any way responsible for the temporary or permanent unavailability of one or more products.
  2. The product images on the site are provided for illustrative purposes only. Due to the artisanal nature of the items sold by CLO'ET, slight variations in colors and details compared to the displayed images may occur, as each product is unique and handmade, which may lead to small differences from the description or image. These characteristics should not be considered defects but rather a part of the value and uniqueness of handmade products. By purchasing from CLO'ET's site, the user explicitly agrees that artisanal products may have slight differences and variations. Such differences cannot be grounds for dispute or complaint, as they are an integral part of the quality and unique nature of the offered items. Therefore, the user cannot request and will not be entitled to any financial claims and/or product replacement due to the handmade product not perfectly matching the image shown on the E-Commerce site.
  3. When purchasing flowers or plants, the appearance of the plant shipped to the User may vary from the sample photograph published on the site, due to the seasonality that affects the plant itself and the fact that the plant world is diverse and unique. In the event of differences from the mentioned image, the User will not be entitled to a refund or to exchange the plant. During transportation  they might occur  In the extremely rare cases of breakage of plant twigs, such circumstances will not be attributable to Clo’eT. Such minor damages do not compromise the plant's rooting or its condition. Therefore, the User will not have any right to exchange the plant or receive a refund of the price paid.

6) WARRANTIES AND LIABILITY. .

  1. CLO'ET Design guarantees that the Products supplied:
    – they comply with the applicable national and international standards in force at the time of the Order Confirmation;
    – they comply with the safety regulations in force at the time of the order as well as those related to the prevention of workplace injuries and environmental protection;
    - do not compromise the safety of people, animals, and/or the integrity of objects.

Force Majeure.

  1. CLO’ET Design cannot be held responsible for the failure to fulfill its obligations when there is a force majeure event, meaning when it demonstrates that:
  1. the impediment was not due to a cause attributable to it;
  2. the impediment was unforeseeable at the time the contract was concluded;
  3. The impediment could not have been overcome with a reasonable and proportionate effort relative to one's obligation.
  1. In case of temporary impediment to the execution of its obligation, CLO'ET Design must inform the user, as well as communicate the removal of such impediment.
  2. If the temporary impediment exceeds 3 months, each party has the right to terminate the contract due to force majeure.

8) Consumer Right of Withdrawal.

  1. Some products marketed by CLO'ET Design are food products that deteriorate and expire quickly and/or plant products (plants, flowers, etc.), therefore the user will not be able to exercise the right of withdrawal pursuant to Art. 52 and following of the Consumer Code, in compliance with what is established by Art. 59 of the Consumer Code itself.
  2. In the event of the Consumer exercising the right of withdrawal, the same, within five business days from the notification For exercising the right of withdrawal, you must send the products subject to the right of withdrawal to the registered office of CLO’ET, with shipping costs being solely borne by the withdrawing party (therefore the User). The product must be perfectly intact and unused; otherwise, CLO’ET reserves the right not to refund the price paid by the User.

9) DOMICILIATION OF THE PARTIES AND COMMUNICATIONS.

  1. For the purposes of executing this contract, CLO’ET Design will be domiciled at its registered office, and the user will be considered domiciled at the delivery address provided.
  2. All communications related to the execution of the contract will be made and forwarded via email, except for communications for which the law requires specific forms of notification.

10) AMENDMENTS AND INTERPRETATION OF THE CONTRACT.

  1. Any amendments or addendums to the contractual terms will only be effective if approved in writing by the Parties.
  2. The possible invalidity or ineffectiveness of one or more contractual clauses will not, in any case, affect the validity or effectiveness of the other contractual clauses.

11) APPLICABLE LAW AND JURISDICTION.

  1. This contract will be governed and interpreted exclusively according to Italian law.
  2. Any dispute arising from the interpretation and/or execution and/or termination of this contract will be subject to the exclusive jurisdiction of the Court or Justice of the Peace of Bergamo..

12) PERSONAL DATA PROTECTION.

  1. The User confirms that they have read and accepted the information pursuant to Regulation (EU) 679/2016 and Legislative Decree 196/2003 and subsequent amendments.
  2. The Parties mutually ensure that the data provided as a result of this Agreement will be processed in compliance with the principles of legality, minimization, and adequacy.
  3. The Parties declare to be aware that the communication of the user's personal data is essential for the correct execution of this Agreement and that CLO’ET Design may disclose them to External Managers who are service providers.